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Common online banking error codes

Answer ID: 1816

 

Click on the error message number you're getting for some troubleshooting tips:


Error 102:

Note: If you get this error with Key Bank, you'll need to log in to the account from the bank's site and make sure the option to allow third party access is selected (Self Service Tab > Security Center).

A 102 error usually means that your bank's website is experiencing technical difficulties or undergoing maintenance. Here are some suggestions:

  1. Check that you can log in to your bank's site through the URL they've provided our online banking service. See KB 1722 and use the first set of steps to check. If your menu option is Banking > Downloaded Transactions, see KB 5008.
  2. If you're able to log in successfully, look for a message indicating that something isn't working as it should.  Also, make sure that you can see your account summary, account history, and account transactions without a problem.
  3. If you don't see any indications of a problem or maintenance on your bank or credit card's website, you can try to manually update your account within QuickBooks Online. See KB 1734 and follow the instructions under Manual Updates to do this. If your menu option is Banking > Downloaded Transactions, see KB 5005.
  4. Wait at least a day before trying again in order to allow the bank time to fix any problems with their servers.
  5. You can also get this error if your account at the bank or credit card is new. Some new accounts don't work with online banking right away. To see if this is the issue you'll need to contact the bank or credit card company you have this account with.


Still need help?  To contact QuickBooks Online Customer Care, sign in to your company and click Help on the upper right; then choose Contact Us.

In the meantime you can use web-connect to import a bank data file directly into QuickBooks Online. For more information, see KB 2627, Using web-connect to import banking transactions.

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Error 103/310

A 103 error means your login credentials entered in QuickBooks Online aren't being accepted by your financial institution's website. The 310 error means we've stopped trying to process your login request until you update your login information in QuickBooks Online so the bank or credit card does not lock out your access to their site.

First, verify that the user name and password you are using are accepted at the bank's web site directly. See KB 1722 and use the first set of steps to check: http://support.qbo.intuit.com/support/answers.cfm?faq_id=1722. If your menu option is Banking > Downloaded Transactions, see KB 5008: http://support.qbo.intuit.com/support/answers.cfm?faq_id=5008

If your login information is accepted, then you need to manually update your account. For these steps see knowledgebase article KB 1734: http://support.qbo.intuit.com/support/answers.cfm?faq_id=1734, Information about automatic and manual online banking updates and follow the steps under Manual Updates. If your menu option is Banking > Downloaded Transactions, see KB 5005: http://support.qbo.intuit.com/support/answers.cfm?faq_id=5005.

If this update fails to eliminate error 103 or 310, contact QuickBooks Online Customer Care by signing in to your company and clicking Help on the upper right; then choose to Contact Us or Call Us. Make a note of:

1. The name of your financial institution (which bank name is being selected during account set-up?)
2. The URL you use to connect to your bank outside of QuickBooks Online

3. Which account type you are connecting to: business, personal, cash management, etc.
4. The error code 103 or 310 that you are seeing

Note: If you get this error with Key Bank, you'll need to log in to the account from the bank's site and make sure the option to allow third party access is selected (Self Service Tab > Security Center).

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106, 168, and 324 occur if the account has been closed at the bank and therefore no longer shows up on the website.

To resolve this problem, first make sure you are able to access all your accounts through the link your bank or credit card company provided to the online banking service by following these steps:

  1. Choose Banking > Online Banking.
  2. Click Set Up Connections, and then click Next.
  3. Enter your bank's name in the box and click Search.
  4. Under We found the following matches, click the link for your bank.
  5. On the next page you'll see a box on the side; click the link in the phrase Click here to verify your bank credentials will work for you.
  6. Your bank's website will load in a separate window; make sure you are able to log in and access your accounts. Confirm that you can see your account summary, account history, and account details without any errors.

If you're able to log in and access your information, log out from the bank's site and close the browser window.

Next, try a manual update using the steps in KB 1734, Information about automatic and manual online banking updates. If your menu option is Banking > Downloaded Transactions, see KB 5005.

If the manual update fails, contact QuickBooks Online Customer Care by signing in to your company and clicking Help on the upper right; then choose to Contact Us.

Wells Fargo Note:

Error 106 when trying to set up the connection to your Wells Fargo business or personal account (if you have both) is caused by the way Wells Fargo presents its accounts to us. To see the missing account and be able to connect to it with QuickBooks Online, you'll need to follow these steps:

  1. Log in to your account directly on the Wells Fargo website.
  2. On the first screen under Account Summary, use the drop-down arrow to select your business account, then click Go.
  3. Select the option Set as Default View.
  4. Sign in to QuickBooks Online and set up the connection in online banking using the steps in knowledgebase article KB 1728. If your menu option is Banking > Downloaded Transactions, see KB 4984.

Note:  There is no way to show both the business and personal accounts as the default view at the same time.  Therefore, you'll have to toggle these on their website each time you'd like to update your accounts in QuickBooks Online for the non-default account.

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Error 108

If you're getting a 108 error, there's a message on your bank's website that requires you to take action.  Some examples are:

  • New terms of service
  • A special offer
  • An announcement regarding maintenance or other site changes

To solve the 108 error, sign in to your bank's website and work through any messages that require your acknowledgement.  Make sure all messages are gone before attempting your online banking update again.

You might not see the message if your pop-up blockers aren't off. You can make sure all blockers are suppressed by holding down the CTRL key while the page is loading.

Bank of America

Bank of America customers will need to contact BofA and ask to be enrolled into Account Management. Once enrolled, you'll be able to see the messages you need to acknowledge, for example, accepting Terms of Service. If you are not enrolled, you will not see the messages that are blocking your access to download transactions into QuickBooks Online. This process was recently changed by Bank of America.

Note: If you're receiving a 108 error with Fifth Third Bank please sign in to their site using an unrecognized computer and set up new security features when prompted by the financial institution, then perform a manual update. For manual update steps, see our related knowledgebase article KB 1734, information about automatic and manual online banking updates. If your menu option is Banking > Downloaded Transactions, see KB 5005.

If you continue to get this error, please contact  QuickBooks Online Customer Care by signing in to your company and clicking Help on the upper right; then choose to Contact Us.

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Error 109

If you're getting a 109 error, your bank's website is requiring that you update your password with them.

  • Sign in to your bank's website and update your password there. 
  • Then, update QuickBooks Online with your new password using the instructions in KB 1729, Updating your online banking account information in QuickBooks Online. If your menu options is Banking > Downloaded Transactions, see KB 5007.

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Error 155

Our engineers have found that these updates are failing with a 155 error because your financial institution is currently not allowing connections from our system. We’ re working with your financial institution to resolve this issue, but at present they have not told us when they will begin allowing these connections again. You might want to contact your bank to request that they allow the connection.

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Error 185

A 185 error generally means that your financial institution (FI) is requiring more information than we can store. This error is common with certain Multi-Factor Authentication (MFA) account types, which means that there's an additional security requirement beyond user ID and password. 

Here's some information:

  1. Run a manual update. For these steps see knowledgebase article KB 1734, Information about automatic and manual online banking updates and follow the steps under Manual Updates. If your menu option is Banking > Downloaded Transactions, see KB 5005.
  2. Once you have completed your first update, run the manual update again.
  3. The second update won't duplicate any transactions but if you're not prompted to answer additional security information the second time, your automatic updates should begin to work normally.
  4. This information for the additional information is stored in a cookie, which could expire anytime from a few days to not at all.
  5. If the cookies expire, you'll see error 185 again on the automatic updates. Simply follow the steps to run the manual updates twice in a row to reset this cookie.
  6. If you're asked to answer the security question on the second manual update, then the automatic updates won't work for this financial institution; you'll need to run manual updates for this bank and answer the security question each time.

If you see a 185 error while running the manual update, please contact Customer Care by signing in to your company and clicking Help on the upper right, then choosing Contact Us.

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Error 187

Online banking error 187 means that the wrong answer was entered for the Multi-Factor Authentication (MFA) question that was asked. To get rid of this error, you'll have to perform a manual update and then verify that you can get into the bank's website using the information we have in QuickBooks Online.

For the steps to perform a manual update, see KB 1734, Information about automatic and manual online banking updates. If your menu option is Banking > Downloaded Transactions, see KB 5005.

To verify that you can get into the bank's website from QuickBooks Online:

  1. Choose Banking > Online Banking.
  2. Click Set Up Connections, and then click Next.
  3. Enter your bank's name in the box and click Search.
  4. Under We found the following matches, click the link for your bank.
  5. On the next page you'll see a box on the side; click the link in the phrase Click here to verify your bank credentials will work for you.
  6. Your bank's website will load in a separate window; make sure you are able to log in and access your accounts. Confirm that you can see your account summary, account history, and account details without any errors.

If you're able to log in and access your information, log out from the bank's site and close the browser window.

After you've connected successfully via a manual update, your automatic updates should work from that point forward.

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Error 192

If you're receiving error 192, your bank requires a token linked to the account and the login. Unfortunately, we don't support tokens, because they contain an ever-changing code that's required to access the account and only you can access the code.

Bank of America: A feature called SafePass is known to cause error 192. If you're trying to connect to a Bank of America account and are getting this error, you'll need to remove SafePass from your account first. You can find instructions on how to turn off SafePass at the Bank of America website.

Note: It may be possible to keep SafePass on your account by setting up a separate "employee login" for your Bank of America account. This login can be given restricted permissions that allow it to only query bank data, and you can disable SafePass for this login while leaving it enabled on your main account login. If you need help setting this up, please contact Bank of America, as QuickBooks Online Support is not able to assist with this setup.

If you cannot get around error 192 with the suggestions above, you might be able to download a file from your bank's website and directly upload that into QuickBooks Online using web-connect. For details see our related knowledgebase article KB 2627, Using web-connect to import banking transactions: http://support.qbo.intuit.com/support/answers.cfm?faq_id=2627

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Error 325

Online banking error 325 indicates that your account is still in the process of downloading transactions from your financial institution (FI). Usually this occurs when you manually refresh the account while the download is ongoing. The solution is to wait until the download finishes.

If you are still getting this error after several hours, please contact Support for assistance.

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Error 9995

Error 9995 means that the bank is no longer participating in online banking with QuickBooks Online. Sometimes this error is returned even if your bank is still working with us.

There's two things to do if your bank is indeed participating and you've received an error 9995:

To verify that you can get into the bank's website from QuickBooks Online:

  1. Choose Banking > Online Banking.
  2. Click Set Up Connections, and then click Next.
  3. Enter your bank's name in the box and click Search.
  4. Under We found the following matches, click the link for your bank.
  5. On the next page you'll see a box on the side; click the link in the phrase Click here to verify your bank credentials will work for you.
  6. Your bank's website will load in a separate window; make sure you are able to log in and access your accounts. Confirm that you can see your account summary, account history, and account details without any errors.

If you're able to log in and access your information, log out from the bank's site and close the browser window. Then disconnect and reconnect your account using the steps in KB 1724, Disconnecting your account from online banking. If your menu option is Banking > Downloaded Transactions, see KB 5041. If your next automatic update doesn't work, contact QuickBooks Online Customer Care by signing in to your company and clicking Help on the upper right; then choose to Contact Us.

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