Search by using keywords
To properly resolve issues with installing the QuickBooks Online (QBO) ActiveX Control, follow the steps below in the order given.
Standard Installation Issues:
Internet Information Bar
After installation of Microsoft XP SP2, the Microsoft Information Security Bar is "On" by default, and you'll be prompted to click the Information Bar to install any Web site's ActiveX control. This includes the QBO's ActiveX control.
There are two options: you can either add our site as an allowed site or edit your Internet options.
First option - To add our site as an allowed site
Important: If you don't have administrator access rights or if you have signed into the computer as a guest, you will want to log in as an administrator or have the administrator follow this process.
Note: By selecting this option, you should be able to install the Active X, but once installed you may want to remove the trusted site so that you do not receive consistent messages requesting that you confirm the trusted site.
If you're still not getting the information bar, try holding down the CTRL key during the file installation.
Second Option - Edit Internet settings
Note: By selecting this option you should be able to install the Active X. Once installed, you may leave the settings to Prompt. This setting allows for the system to prompt you each time a program is requesting for Active X to be installed. Make certain you select Prompt and not Enable. If you select Enable, you will not be asked to confirm the installation. It will be done automatically for our site and other sites.
Microsoft Security Warning Dialog
When you first install QBO ActiveX, you will see a Microsoft Security Warning. If you click No, the ActiveX installation will fail. This is the standard warning that Microsoft gives when you are redirected to a secure page.
Windows Access Rights
Most small QuickBooks Online (QBO) users have administrative privileges on their computer. Users with administrative privileges can install and remove programs, change how the computer is configured and access all programs and files on the computer. However, for those users in a corporate environment, administrative privileges may be restricted. QBO requires administrative privileges because it requires the installation of ActiveX.
If you don't have administrator access rights or if you have signed into the computer as a guest:
To find out if you have administrative privileges on your computer see our related KnowledgeBase article 1848: How to check if you have Administrator rights on Windows.
If you have done all of the above, have Windows Administrator access, and still cannot load the ActiveX Control, you will need to check the settings on your Internet Explorer. It may be setup so that it will not allow downloads to your computer.
Add qbo.intuit.com to Trusted Sites
Go back and try the standard steps to install ActiveX. If they fail, continue troubleshooting.
Make sure the system has the ability to install and run ActiveX controls:
This tool is an option of last resort. If this tool is used you will need to use this tool each time we update our ActiveX control.
This ActiveX Installer has an installation wizard which will walk you through the install process.
If you have run the tool before you will get a message saying you have a newer version of ActiveX. This message is misleading, you do not have the latest version of ActiveX but a conflict because an old version of our installation tool is present.
Go to your Control Panel and then select Add or Remove Programs to remove this old version before trying the ActiveX Installer Tool again. You will see our tool listed as "QuickBooks Online Edition Utilities v__".