Search by using keywords
To properly resolve issues with installing the QuickBooks Online (QBO) ActiveX Control in Windows Vista or Windows 7, follow the steps below in the order given. Note: QuickBooks Online is not supported with Windows 7 running the 64-bit version of Internet Explorer. For instructions on how to run the 32-bit version of Internet Explorer, or to check which version you are currently running, please see our related knowledge base article 1989: https://qboe.custhelp.com/app/answers/detail/a_id/1989
Please Note: When installing ActiveX, it is often necessary to run Internet Explorer as an administrator. This is necessary even if you are logged into the computer as the admin. To run Internet Explorer as the administrator, right-click on the Internet Explorer icon and select Run as Administrator. Choose to Allow this operation if prompted.
Standard Installation Issues:
Internet Information Bar
After installation of Windows, the Microsoft Information Security Bar is "On" by default, and you'll be prompted to click the Information Bar to install any Web site's ActiveX control. This includes the QBO's ActiveX control.
Microsoft Security Warning Dialog
Next, you will see a Microsoft Security Warning. If you click No, the ActiveX installation will fail. This is the standard warning that Microsoft gives when you are redirected to a secure page.
Windows Access Rights
Most small QuickBooks Online (QBO) users have administrative privileges on their computer. Users with administrative privileges can install and remove programs, change how the computer is configured and access all programs and files on the computer. However, for those users in a corporate environment, administrative privileges may be restricted. QBO requires administrative privileges because it requires the installation of ActiveX.
If you don't have administrator access rights:
To find out if you have administrative privileges on your computer see our related KnowledgeBase article 1848: How to check if you have Administrator rights on Windows.
If you have done all of the above, have Windows Administrator access, and still cannot load the ActiveX Control, you will need to check the settings on your Internet Explorer. It may be set up so that it will not allow downloads to your computer.
Add qbo.intuit.com to Trusted Sites
Go back and try the standard steps to install ActiveX. If they fail, continue troubleshooting.
Make sure the system has the ability to install and run ActiveX controls:
If you are unable to install ActiveX please consult your computer technician or the manufacturer.
If all else fails you can try our manual installation tool.
This tool is an option of last resort. If this tool is used you will need to use this tool each time we update our ActiveX control.
If you have run the tool before you will get a message saying you have a newer version of ActiveX. This message is misleading, you do not have the latest version of ActiveX but a conflict because an old version of our installation tool is present.
Please go to your Control Panel and then Add or Remove Programs to remove this old version before trying the ActiveX Installer Tool again. You will see our tool listed as "QuickBooks Online Edition Utilities v__".