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Installing ActiveX with Windows Vista or Windows 7

Answer ID: 1850

To properly resolve issues with installing the QuickBooks Online (QBO) ActiveX Control in Windows Vista or Windows 7, follow the steps below in the order given.  Note:  QuickBooks Online is not supported with Windows 7 running the 64-bit version of Internet Explorer.  For instructions on how to run the 32-bit version of Internet Explorer, or to check which version you are currently running, please see our related knowledge base article 1989:  http://quickbooksonline.intuit.com/support/answers.cfm?faq_id=1989

Standard Installation Issues:

Basic Troubleshooting:

Advanced Troubleshooting:

Internet Information Bar
After installation of Windows, the Microsoft Information Security Bar is "On" by default, and you'll be prompted to click the Information Bar to install any Web site's ActiveX control. This includes the QBO's ActiveX control.

  1. Right-click on the icon you use to launch Internet Explorer and select Run as Administrator. Choose to Allow this operation if prompted.
  2. Now, go to https://qbo.intuit.com
  3. Log into your company. 
  4. Click anywhere on the bar.
  5. Click Install QBOAX10.CAB when the security warning comes up.

 

This is the security warning you will see until you click the install button on the information bar.

 

 

 

 

 

 

 

 

 

 

 

 

Click the Install button when the Information Bar appears

 

 

 

I did not see the Internet Information Security Bar
You may have turned off the Information Bar. It will need to be turned on to successfully install our ActiveX control.

  1. Right-click on the icon you use to launch Internet Explorer and select Run as Administrator. Choose to Allow this operation if prompted.
  2. Once in Internet Explorer browser, click Tools in the upper toolbar or click on the Tools icon and select  Internet Options.
  3. In Internet Explorer browser, click Tools in the upper toolbar or click on the Tools icon and select  Internet Options.
  4. Click the Security tab.
  5. Click Custom Level.
  6. Scroll down to the ActiveX Controls and Plug-ins section.
  7. Change Download Signed ActiveX Controls to PROMPT.
  8. Close Internet Explorer then re-open Internet Explorer.
  9. Return to https://qbo.intuit.com.
    You should see the Information Bar below the Internet Explorer Address Bar, with the message "The site might require the following ActiveX control 'qboax10.cab'. Click here to install."
  10. Click anywhere on the bar.
  11. Click Install QBOAX10.CAB when the security warning comes up.

Microsoft Administrator Verification
You will need to have access to an Administrator password for Windows. When you are prompted for the administrator password:

  1. Enter an Administrator password
  2. Click OK.

Microsoft Security Warning Dialog
Next, you will see a Microsoft Security Warning. If you click No, the ActiveX installation will fail. This is the standard warning that Microsoft gives when you are redirected to a secure page.

  1. Go to https://qbo.intuit.com
  2. Click Yes to the security alert. (The message states "You are about to leave a secure Internet connection...")
  3. Continue to the Microsoft Internet Information Bar step.

Windows Access Rights
Most small QuickBooks Online (QBO) users have administrative privileges on their computer. Users with administrative privileges can install and remove programs, change how the computer is configured and access all programs and files on the computer. However, for those users in a corporate environment, administrative privileges may be restricted. QBO requires administrative privileges because it requires the installation of ActiveX.

If you don't have administrator access rights:

  1. Ask your system administrator to log into your computer as a user with Administrator user rights.
  2. Have your administrator log into QuickBooks Online and install our ActiveX control.

To find out if you have administrative privileges on your computer see our related KnowledgeBase article 1848:  How to check if you have Administrator rights on Windows.

If you have done all of the above, have Windows Administrator access, and still cannot load the ActiveX Control, you will need to check the settings on your Internet Explorer. It may be set up so that it will not allow downloads to your computer.

Add qbo.intuit.com to Trusted Sites

  1. In Internet Explorer browser, click Tools in the upper toolbar or click on the Tools icon and select Internet Options
  2. Click the Security tab and select the Trusted Sites zone.
  3. Click the Sites button.
  4. Under "Add this Web site to the zone:" type, https://qbo.intuit.com
  5. Click Add, then click OK.

Go back and try the standard steps to install ActiveX. If they fail, continue troubleshooting.

Check your Security Settings in Internet Explorer

  1. In Internet Explorer browser, click Tools in the upper toolbar or click on the Tools icon and select Internet Options.
  2. Click the Security tab and select the Trusted sites zone.
  3. Click the Custom Level button.
  4. Under ActiveX control and plug-ins check the following:
    • Allow Scriptlets set to Enable
    • Automatic Prompting for ActiveX controls set to Enable.
    • Binary and Script behaviors set to Enable
    • Download signed ActiveX controls set to Prompt
    • Download unsigned ActiveX controls set to Prompt
    • Initialize and script ActiveX controls not marked as safe set to Disable
    • Run ActiveX controls and plug-ins set to Enable
    • Script ActiveX controls marked safe for scripting set to Enable
    • Click OK
  5. Click the Advanced tab in the security section and make sure that Do not save encrypted pages to disk is not checked.
  6. Click OK.
  7. Close the browser window launch IE and attempt to install ActiveX.

Make sure the system has the ability to install and run ActiveX controls:

  1. Go to the website www.pcpitstop.com
  2. Go to the Support menu at the top of the page and click ActiveX Test.
  3. Follow the onscreen instructions to run the test.

If you are unable to install ActiveX please consult your computer technician or the manufacturer.

Manual Installation of ActiveX

If all else fails you can try our manual installation tool.

This tool is an option of last resort. If this tool is used you will need to use this tool each time we update our ActiveX control.

ActiveX Installation Tool

If you have run the tool before you will get a message saying you have a newer version of ActiveX. This message is misleading, you do not have the latest version of ActiveX but a conflict because an old version of our installation tool is present.

Please go to your Control Panel and then Add or Remove Programs to remove this old version before trying the ActiveX Installer Tool again. You will see our tool listed as "QuickBooks Online Edition Utilities v__".

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