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Note: This article discusses printing in Windows. For help printing in Mac OS X, see article 6513.
Most printing problems in QuickBooks Online can be resolved by updating Adobe Acrobat/Reader to the latest version or by repairing Adobe. Follow the sections in order.
Updating automatically from the product
To install Adobe Reader and Acrobat updates from Adobe Updater, do the following:
Updating Adobe Reader on the web
Open Reader and choose Help > About Adobe Reader. Note your product version.
Updating Adobe Reader and Adobe Acrobat manually
Installers for all supported products also appear on the product download pages (except for the full Acrobat).
You can download and manually install these products as follows:
For more information on installing updates, and to view the source material for these updates, please visit Adobe's site: https://helpx.adobe.com/acrobat/kb/install-updates-reader-acrobat.html
Repair Adobe Acrobat/Reader: If you are already using the latest version of Adobe Acrobat/Reader, or if you updated to the latest version and it did not fix the problem, you will need to repair Adobe.
In cases when repairing does not fix the problem, it may be necessary to uninstall and reinstall Adobe Reader. (Note: Acrobat Professional is not a free program and cannot be freely downloaded like Adobe Reader. Do not uninstall Acrobat Professional unless you will be able to reinstall it with the DVD or the installation download from Adobe, or unless you are planning to install and use Adobe Reader instead.)
To reinstall Acrobat Professional, use the DVD or the installation download you received from Adobe. To reinstall Adobe Reader visit: https://get.adobe.com/reader/.
When finished, log back in to your QuickBooks Online company and try to print.
If you've followed all of the above steps and are still having printing problems, see article 2535 for further help.