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Updating, repairing or reinstalling Adobe Reader

Answer ID: 3318

Note: This article discusses printing in Windows. For help printing in Mac OS X, see knowledgebase article 3148.

Most printing problems in QuickBooks Online can be resolved by updating Adobe Acrobat/Reader to the latest version or by repairing Adobe. Follow the sections in order.

Update Adobe Acrobat/Reader to the latest version:

  1. Click the Start button at the bottom-left of your screen.
  2. Click Programs or All Programs, then click Adobe Reader or Acrobat.
  3. Click Help from the menu.
  4. Click Check for Updates.
  5. If updates are found, follow the update process to completion and restart your computer when finished.
  6. Log back in to your QuickBooks Online company and try to print.

Repair Adobe Acrobat/Reader: If you are already using the latest version of Adobe Acrobat/Reader, or if you updated to the latest version and it did not fix the problem, you will need to repair Adobe.

  1. Close Acrobat/Reader and all open web browser windows.
  2. Click the Start button at the bottom-left of your screen.
  3. Go to Control Panel or Settings then Control Panel.
  4. Click on Add or Remove Programs (Windows XP) or Programs and Features (Windows Vista/Windows 7).
  5. Click on Acrobat or Adobe Reader.
  6. Click Change (Windows XP) or Uninstall/Change (Windows Vista/Windows 7).
  7. In the Setup dialog box, click Next.
  8. Click Repair, then click Next
  9. Click Install.
  10. When the process is complete, click Finish
  11. Restart the computer.
  12. Log back in to your QuickBooks Online company and try to print.

In cases when repairing does not fix the problem, it may be necessary to uninstall and reinstall Adobe Reader. (Note: Acrobat Professional is not a free program and cannot be freely downloaded like Adobe Reader. Do not uninstall Acrobat Professional unless you will be able to reinstall it with the DVD or the installation download from Adobe, or unless you are planning to install and use Adobe Reader instead.)

To uninstall:

  1. Close Acrobat/Reader and all open web browser windows.
  2. Click the Start button at the bottom-left of your screen.
  3. Go to Control Panel or Settings then Control Panel.
  4. Click on Add or Remove Programs (Windows XP) or Programs and Features (Windows Vista/Windows 7).
  5. Click on Acrobat or Adobe Reader.
  6. Click Remove (Windows XP) or Uninstall (Windows Vista/Windows 7).
  7. Click Yes to confirm the removal, then wait for the removal process to complete.

To reinstall Acrobat Professional, use the DVD or the installation download you received from Adobe. To reinstall Adobe Reader, see knowledgebase article 1066. When finished, log back in to your QuickBooks Online company and try to print.

If you've followed all of the above steps and are still having printing problems, see knowledgebase article 2535 for further help.

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