Answer

 Search by using keywords

Search Tips
« Back to Search Results

Updating, repairing or reinstalling Adobe Reader

Answer ID: 3318

Note: This article discusses printing in Windows. For help printing in Mac OS X, see article 6513.

Most printing problems in QuickBooks Online can be resolved by updating Adobe Acrobat/Reader to the latest version or by repairing Adobe. Follow the sections in order.

Automatic updates

  • Adobe Acrobat and Adobe Reader have in-product updaters that will automatically detect if a new version of the software is available.
  • The Updater will check for new version when you launch either Acrobat or Reader as an application.
  • The Updater will the prompt you to install the new version when it is available.

Updating automatically from the product

To install Adobe Reader and Acrobat updates from Adobe Updater, do the following:

  1. Launch Adobe Reader or Acrobat.
  2. Choose Help > Check for Updates.
  3. Follow the steps in the Updater window to download and install the latest updates.

Updating Adobe Reader on the web

Open Reader and choose Help > About Adobe Reader. Note your product version.

  1. Go to http://get.adobe.com/reader/. The web page automatically detects your OS and Reader version.
  2. If the web page indicates that a newer version is available, choose Install Now.
  3. Click the downloaded file and follow the instructions.

Updating Adobe Reader and Adobe Acrobat manually

Installers for all supported products also appear on the product download pages (except for the full Acrobat).

You can download and manually install these products as follows:

  1. Open the product.
  2. Choose Help > About Acrobat or Adobe Reader.
  3. Note the version.
  4. Close the product.
  5. Click the installer to start the installation process.

For more information on installing updates, and to view the source material for these updates, please visit Adobe's site: https://helpx.adobe.com/acrobat/kb/install-updates-reader-acrobat.html

Repair Adobe Acrobat/Reader: If you are already using the latest version of Adobe Acrobat/Reader, or if you updated to the latest version and it did not fix the problem, you will need to repair Adobe.

  1. Close Acrobat/Reader and all open web browser windows.
  2. Click the Start button at the bottom-left of your screen.
  3. Go to Control Panel or Settings then Control Panel.
  4. Click on Add or Remove Programs (Windows XP) or Programs and Features (Windows Vista/Windows 7).
  5. Click on Acrobat or Adobe Reader.
  6. Click Change (Windows XP) or Uninstall/Change (Windows Vista/Windows 7).
  7. In the Setup dialog box, click Next.
  8. Click Repair, then click Next
  9. Click Install.
  10. When the process is complete, click Finish
  11. Restart the computer.
  12. Log back in to your QuickBooks Online  company and try to print.

In cases when repairing does not fix the problem, it may be necessary to uninstall and reinstall Adobe Reader. (Note: Acrobat Professional is not a free program and cannot be freely downloaded like Adobe Reader. Do not uninstall Acrobat Professional unless you will be able to reinstall it with the DVD or the installation download from Adobe, or unless you are planning to install and use Adobe Reader instead.)

To uninstall:

  1. Close Acrobat/Reader and all open web browser windows.
  2. Click the Start button at the bottom-left of your screen.
  3. Go to Control Panel or Settings then Control Panel.
  4. Click on Add or Remove Programs (Windows XP) or Programs and Features (Windows Vista/Windows 7).
  5. Click on Acrobat or Adobe Reader.
  6. Click Remove (Windows XP) or Uninstall (Windows Vista/Windows 7).
  7. Click Yes to confirm the removal, then wait for the removal process to complete.

To reinstall Acrobat Professional, use the DVD or the installation download you received from Adobe. To reinstall Adobe Reader visit: https://get.adobe.com/reader/.

When finished, log back in to your QuickBooks Online company and try to print.

If you've followed all of the above steps and are still having printing problems, see article 2535 for further help.

Back to top

Details  

« Back to Search Results
Powered By RightNow Technologies
 
Most Viewed Answers